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Return Policy

This really depends on a lot of factors starting with why? Keep in mind that about 1 in 100 vinyl records will skip. I believe that number is higher with color vinyl. As the Godfather said "this is the business we're in." People that buy vinyl know that's a risk.

I use USPS Media Mail for shipping. It's the most affordable method of moving records through the mail and takes about 7 days coast to coast. I take special care in my packing of records and the cost of packaging supplies is what drives the shipping price, not just postage.  

If you purchase a record produced by Taang! or BYO then please be sure to clean the record. Both labels ship without a bag or shrink wrapping in some cases and that creates an opportunity for your record to get dirty. The bags on the record in your order were placed on there by me, not the label or their distributor. Please clean those before reporting as defective. That has resolved all but 1 issue with a BYO split and that's out of hundreds and hundreds sold.

Sometimes the post office will demolish a package. I always ask for picture. Not because I don't believe you but I use them to better pack my shipments in the future. If they destroy your package then get in touch. Some people are cool with bent cardboard since that can happen even with the best packaging. I'm not gonna leave you swinging with a broken record though. Don't worry about that.

Update 12/20/2020 - There is a known issue with the post office with delayed deliveries. This started in July and has continued to present. Online merchants are posting about this all over the internet. I am not shipping replacement packages at this time because, to date, all packages have arrived. They appear to just be delayed. The holiday rush appears to have stressed the USPS system. Some packages have arrived at their destination without tracking ever being updated. Keep an eye out for that.